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FAQ

How far in advance do I need to order?

Minimum 1 week, however the further in advance that you order the better.

Do you deliver cakes?

Cakes are currently for pick up only. Wedding cakes can be delivered depending on location for an additional fee. Please contact me about this.

How long will my cake last?

Cakes are best eaten on day of collection. However it will last 3-4 days in an airtight container. Cake can be frozen for up to 3 months in an airtight container.

When will my Brownies be sent?

Brownies are dispatched next day (except Friday & Saturday) and are sent by Express Post (AusPost). Depending on how far you live from Sydney it will take between 1-3 days. 

How long will my Brownies keep?

Brownies are best eaten within 7 days. We reccomend keeping them in an airtight container in the fridge for optimum freshness. 

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Terms and Conditions

  • Cancellation of order must be 48 hours before pick up. Cancellations after this timing may result in forfeit of payment.

  • All cancellations must be made in writing.

  • Any changes must be made within 48 hours of pick up.

  • Pick up times are strict, and will be given the week of collection.

  • Late arrival for pick up may result in pick up being unavailable, further pick up will have to be organised at later date or time.

  • Once order has been picked up, you agree that you are satisfied with the order and no changes are required.

  • If for some reason the cake has been damaged when it has left the premises (whilst in your care), or after delivery to the venue, then I take no responsibility. However, if you request an emergency call-out, we will endeavour to restore the cake to its original presentation, at an agreed call-out fee.

  • VARIATIONS FROM PICTURED ITEMS- Please understand if a picture/image is supplied, then in some cases it may be necessary to change a colour or vary a product from the picture as certain items may be unavailable from time to time.  I am not a copy cat decorator, and can only try to replicate what I can, within my limits.
    Where items are provided on cakes (plastic figures, toys, flowers or handmade sugared items) they are strictly provided as decorations on a cake, and it is advised that these are not consumed. Some figurines and decorations may contain wire or toothpicks which are dangerous if consumed.

  • Refunds- If there is an issue with your order, please note that you must refrigerate or freeze the cake immediately and return it to me on the next business day if I am to consider any refunds at all.

  • All cakes are made in a kitchen in which NUTS are used, every effort is taken to keep ingredients separate however cakes may contain traces of NUTS.

  • By paying for your order/Deposit, you agree to all terms and conditions.

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